Use of ChatGPT and Generative AI in Higher Education: Opportunities, Obstacles and Impact on Student Performance

Abstract

A generative form of Artificial Intelligence now pervades all domains. Artificial intelligence technologies, especially ChatGPT, are increasingly prevalent in a multiplicity of fields, especially in education. This study investigated the impact of generative AI usage on student outcomes, analyzed usage patterns of ChatGPT and highlighted the challenges and advantages of integrating ChatGPT in higher education. Employing the descriptive survey method, the study's sample comprised graduate and post graduate students from Govt. Sadiq College Women University Bahawalpur, totaling (354) participants. Data collected through self-structured, closed-ended questionnaire was analyzed using SPSS software. Descriptive statistics along with correlation analyses and one-way ANOVA were used to analyze the data. The findings indicated ChatGPT is used by 51% students regularly and perceived as an effective way to rapidly complete academic tasks, provide personalized tutoring and provide 24/7 accessibility and alternative strategies, by most participant but they believe that over reliance on ChatGPT, limits student’s exploration capabilities, critical thinking and academic honesty.