Perceived Administrative Service Efficiency in Academia: A Case Study of International Islamic University Islamabad

Abstract

Higher education is important for the social and economic development of an economy. In the recent past, the higher education sector has developed many folds in Pakistan. However, many aspects of the higher education sector are unexplored and need scientific examination. For example, how far the administrative services which aim to facilitate students and academic staff are efficient? The efficiency of administrative services is vital for the generation of human capital in the form of students with enhanced capabilities. In addition, efficient administrative services lead to efficient academic services leading to the growth of quality research and development in the country. The current study aims to examine the efficiency of administrative services between academia and students. Data is collected through a survey from seven female hostels of International Islamic University (IIU), Islamabad, Pakistan. Efficiency is examined through students’ perceptions about the quality of administrative services being provided. Students’ response reveals their views about administrative services in IIUI. The analysis includes several relevant dimensions of administrative service such as accommodation facilities, social services like sports and health, general aspects like cafeteria and foods, library, and laboratory facilities, etc. Importance Performance Analysis (IPA) is used to evaluate the efficiency perception and importance of academic services. Based on the empirical results, the nature of inefficiencies is identified to find possible dimensions for improvements.