SAQIB, M.; ZARINE, R. Evaluating Customer Relationship Management (CRM) as a Business Knowledge and Intelligence Management Tool. iRASD Journal of Management, [S. l.], v. 3, n. 2, p. 171–184, 2021. DOI: 10.52131/jom.2021.0302.0036. Disponível em: https://internationalrasd.org/journals/index.php/jom/article/view/256. Acesso em: 1 jul. 2022.